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103 Vincent Street, Auckland City Central, New Zealand
Phone (64 9) 377.8763.......Fax (64 9) 375 3093 Email : unicoandrerocha@yahoo.com.br
Website: http://andrerocha.tripod.com.br

ANDRE LUIZ ROCHA

PROFILE
Experience in sales management and counter maintenance of products and services, focusing auto-service, especially Internet-banking and BankingTerminal Network. Management of the personal clientele list, evaluating the results pertaining to Profitability and Product Penetration. Good communication skills due to the practice of public speaking in financial seminars and courses. Expectation of developing a carrier in the Personal Finances area, utilizing electronic media and E-commerce.

MBTI - Myers Briggs Type Indicator - Personal Profile - INTJ

MAIN SKILLS
Group Leadership and Processes Management - Management of a 05-15-personnel. Ability in raising, among the team, high energy and stimuli levels directed to the company and its products/services, increasing efforts employment and searching energy confluence. Experience in People and Processes Administration in a Financial Institution, establishing challenging goals and continuous improvement of processes and results.

Business and Sales Ability - Ability in arguing as well as maintaining good understanding in order to achieve common goal, obtaining optimal results to both parts. Experience in selling financial products and services and solving any conflicting demands from clients.

ETHICAL CONDUCT
Commitment with ethical values present in groups, companies and society, acting upon principles of citizenship, justice and respect, through the personal example, in order not to press the other ones with the empty demand of that respect and ethical conduct, pertinent to every action.

CAPACITY OF ADAPTING TO CHANGES
From a forward personal point of view, favourable to any necessary changes to better reaching the company objectives. This includes influencing positively superiors, as well as colleagues and subordinates. Experience in Banking Administration, through periods of much economical instability and transformation conducted by National Finance System.

ENTREPRENEURIAL SPIRIT
Ability in acting opportunely upon the reality, presenting solutions, influencing happenings and anticipating to the alien situations, searching results. Experience in identifying business spots for the selling of personal clientele financial products and services.


CRIATIVITY
Ability in solving problems, recognizing opportunities to improve and create new approaches that bring benefits to the business. Experience in creating Sales Campaigns. Performing art education.

COMMUNICABILITY
Ability in expressing ideas clearly, fluently and objectively. Capable of motivating people and raising commitment. Experience acquired in 05 years as a Business Manager, lecturer and instructor.

PROFESSIONAL GOAL
Internship in a New Zealand company, actuating in E-Commerce or Personal Finances.


PROFESSIONAL EXPERIENCE
CAIXA ECONÔMICA FEDERAL (1989-2001)
(Federal Bank)
The major bank of the country in terms of volume of deposits, CAIXA administrates a commercial portfolio superior to 13 million accounts, concerning savings and checking accounts, offering a personal service all over its 1800 branches. Its family dwelling portfolio is estimated in more than R$ 50 billions, relative to 1,3 million contracts and this bank retains 50% of the total dwelling financing of the country. It administrates a Federal Lottery Deposit amount superior to R$ 1,9 billion, through a net of 6.000 shops and has consolidated its first position as a Social Security deposit receiver. This bank controls and transfers financial resources to several basic sanitation programs and urban infra-structure and pays, every year, around 65 millions welfare to more than 40 millions workers. Established on January 12th, 1861, this bank hires around 55.000 employees and is present in Brazilian people lives, clients from dwelling credit programs, pawn operations, workers rights as a guaranteed fund or a temporary monthly payment to unemployed people, the attendance to retired people, the credit lines to university students, and even the ones who only uses bank services or just buy a lottery ticket.

RELATIONSHIP MANAGER (1999-2001)
Responsible for the expected results from 1500 clients list, identifying opportunities and reaching business agreement based on the construction of profitable and long-term relations, as the same time as lowering costs. A five-bank-technician group leadership and team development in the commercialization of bank products and services, as checking and savings accounts, credit cards, loans, pawn and profitable financial operations, private security, insurance services, dwelling financing and other social services.
Achieved Results:
Increase of 30% of the Personal Credit Operations.
Implementation of a Personal Project Performance Evaluation
Creation of sales campaigns and direction of efforts to raise products acceptance (insurance, credit cards, capitalization and private security)
More than 30 lectures to people in companies, in order to divulgate financial products, especially, savings accounts and dwelling financing.
Increase of this portfolio in 30%.

BRANCH ATTENDANCE MANAGER (1998-1999)
Responsible for the attendance quality, client needs identification and people flow administration, comprising business realizations to the different bank departments. Management and coordination of Auto-service Area, Information Desk, Cashier Group and Pawn Section, stimulating clients to use alternative channels. Leadership on a team consisted of 02 clerks, 04 technicians, 06 cashiers and 02 pawn evaluating specialists.
Achieved Results:
Increase of the demand from 20 to 60% in alternative attendance channels, emphasizing Auto-service and Internet-Banking.
Project development of a combination of Complete Attendance in Social Services (workers), and public in general.
Implementation of a query of Costumer Satisfaction, acting upon the improvement of this relationship, focusing customers needs.

BACK-OFFICE SUPERVISOR (1997-1998)
Responsible for the Supervision of back-office activities in the bank branches, in order to guarantee the patterning, ruling and scheduling, contacting the Bach Office Manager. Supervision of the accountability activities and technical orientation.
Achieved Results:
Implementation of an administrative and accounting back office in the
bank branch, centralizing operational procedures which did not pertain to the Company goal.
Suggestion of operational/accounting procedures, which leaded to a better quality in services to external and internal clients.
Participation in the team that elaborated and lectured the courses: Profits and Costs and Financial Interface Area.

CASHIER (1991-1997)
Responsible for the operating of social or financial products and services, entering the data into computers, calculating different sums. Promoting products and services marketing.

BANK TECHNICIAN (1989-1991)
Administrative activity consisted on attending clients in general, effectuating several bank operations, contributing to business realization, and consequent goal achievement, branchs good performance and internal and external clients fulfilment.

EMEROL - ESQUADRIAS METÁLICAS ROCHA (1990-1991)
(A metalwork company)
Owner and partner of this company located in Contagem, state of Minas Gerais, which produces metal structures to construction, as doors, windows, rails, sheds and also produces children playground toys.

COMPANHIA SIDERURGICA BELGO-MINEIRA (1988-1989)
(A large metallurgy company)
Scholarship trainee in Metallurgical Projects Management, as a designer/draftsman, in a partnership with Technological Education National Centre, in Minas Gerais.

COMPANHIA INDUSTRIAL ITAUNENSE (1986-1987)
(An industrial company)
Designer of projects and equipment of metalwork and foundry.

REDE FERROVIÁRIA FEDERAL S/A (1986-1986)
(Railway National Net)
Scholarship trainee for 8 months, complementing Mechanical Technician course, in CEFET - Minas Gerais, in machinery/engine project design.

CERVEJARIA KAISER MINAS S/A (1985-1986)
(A brewery)
Factorys construction designer and draftsman, as well as mechanical equipment designer/draftsman to beer and soda production.

ESCOLA PROFESSOR SÃO FRANCISCO DE ASSIS (1985-1985)
(A professional school)
Teacher/instructor of Mechanical Adjustment and Design, concerning students from a professional course.

ACADEMIC BACKGROUND
FACULDADE DE CIÊNCIAS ECONÔMICAS, ADMINISTRATIVAS E CONTÁBEIS DE BELO HORIZONTE - FUMEC - Latu Sensu Postgraduation (Specialization) in Webmaster - Internet and E-Commerce Trade - 388 hours (2000)
UNIVERSIDADE FEDERAL DE MINAS GERAIS - FACE/UFMG - Graduation in Accountability (1992-1996)
CENTRO FEDERAL DE EDUCAÇÃO TECNOLÓGICA DE MINAS GERAIS - CEFET/MG - Professional Mechanic Course - high school level (1982-1984)
SERVIÇO NACIONAL DE APRENDIZAGEM NACIONAL - SENAI - Mechanical Adjustment - 1197 hours - elementary school level (1980-1982)
ESCOLA ESTADUAL DE DIVINÓPOLIS - elementary school (1980)



SEMINAR PARTICIPATION
Competitiveness in Brazil and inside the Companies - 08 hours (July 21st, 2000)
Strategic Management and Business Competitiveness - 08 hours (March 13th, 1999)
The Organization that Keeps Learning - 20 hours (December 20th, 1999)
Globalization and the World of Work - 06 hours (August 29th, 1999)
Competitive Differentials in a Globalizing Market - 08 hours (August 29th, 1998)

CAIXA INICIATIVE COURSES
Personnel Management - 30 hours (September 24th, 1999)
Selling Branch Operational Model - 03 hours (September 20th, 1999)
Attendance Management System - 04 hours (August 18th,1999)
Money Laundry Prevention - 05 hours (July 30th, 1999)
CAIXA Processes Network - 03 hours (April 15th, 1999)
Information Safety - 17 hours (April 13th, 1999)
Managers Basic Preparation - 240 hours (January 25th, 1999)
Credit Evaluation and Risk Management - 32 hours (July 2nd, 1998)
Auto-service Channels - 05 hours (March 3rd, 1998)
Profitability and Costs System - 45 hours (July 1st, 1993)
Financial Area Interface System - 45 hours (July 1st, 1993)
Cashier Preparation - 230 hours (July 1st,1991)


PERSONAL INICIATIVE COURSES
Financing Mathematics - 18 hours (June 25th, 1998)
Credit Encashment and Recuperation - 15 hours (June 4th, 1998)
Relationship Marketing - 15 hours (May 29th, 1998)
Total Quality in Services Management - 24 hours (May 6th, 1998)
Management Development - 15 hours (April 3rd, 1998)
Management and Leadership - 15 hours (March 20th, 1998)
Computing: Windows, Word and Excel - 69 Hours (April 9th, 1997)
CAIXA Management Preparatory Course - 120 hours (May 4th, 1996)

OTHER ACTIVITIES
PERFORMING ART STUDIES
NET (Núcleo de Estudos Teatrais) Performing Art Studies Centre - one-year course, emphasizing acting and direction, as well as stage setting, costume and text (1988).
Galpão Group - Theatrical Workshop - circus techniques and improvisation - 120 hours (1992)
Membership in a Non-professional Theater Organization - FETEMIG (1992-1999)
Performing in 08 plays, from 1987 to 1999.
Directing of 04 plays, from 1987 to 1999.

LITERATURE
Utopian Youth - book of poems written in 1986, presenting a foreword by Sebastião Benfica Milagre. Focuses youth restlessness. Not published yet.

Literary contests participation with honours, sponsored by National Raiway Net Inc., Technological Education National Centre, in Minas Gerais state and Adventist Church of the Seventh Day.

LECTURES
CAIXA ECONÔMICA FEDERAL
Investments/Awarding Savings Account (2001)
Bank Operation to non-clients (1999-2001)
Money Laundry Prevention (1999)
Financial Area Interface System (1993-1994)
Costs and Profitability System (1993-1994)


PERSONAL INTERESTS
Business Management, Internet and E-Commerce, Clinical Philosophy, Music, Psychology (Human Growth), Performing Art and Literature.

PERSONAL INFORMATION
Nationality: Brazilian
Age: 36 (Date of birth: August 02, 1965)
Marital State: Single
Address: Rua Henrique Gorceix, 505 apt 303 - Belo Horizonte - Brazil - Zip Code 30720.360
Phone Number: (31)3462.1174
E-mail: andre.rocha@uol.com.br
andrerocha@escritor.zzn.com

REFERENCES
Available upon requirement

LANGUAGES
Attending General English in Worldwide School, Auckland - New Zealand, from Dec/2001 to Dec/2002.

HOBBIES
Play the piano, the guitar and sing
Go to the movies and to the theatre
Internet browsing
Go mountain hiking
Read business or psychology books
Write poems or short stories
Study English

103 Vincent Street, Auckland City Central, New Zealand
Phone (64 9) 377.8763.......Fax (64 9) 375 3093 Email : unicoandrerocha@yahoo.com.br
Website: http://andrerocha.tripod.com.br